Cancellation and Refund Policy.

This policy applies to paid EdgeTest subscriptions purchased on edgetest.in. The Free plan involves no payment and is not covered by it.

Payments are processed by Razorpay Software Private Limited. EdgeTest never sees or stores your card, UPI or bank details.

This policy forms part of our Terms of Service and should be read with them.

Every customer can take a 7-day free trial of the Starter plan. The trial gives you the paid features in full so you can decide with evidence rather than a promise, and it is available once per customer.

At the end of the trial your account simply returns to the Free plan. Nothing is charged unless you choose to subscribe.

We designed it this way deliberately. Rather than take your money and offer to give it back, we would rather you never pay until you already know the product is worth it. That is why the refund rules below are strict: by the time you pay, you have already used what you are paying for.

Prices are in Indian Rupees and include Goods and Services Tax at the applicable rate, currently 18 percent, so the amount you see is the amount you pay.

Paid subscriptions renew automatically at the end of each billing period so your access is not interrupted, and continue until you cancel.

We may change prices with notice. A change never affects a billing period you have already paid for, and you can cancel before your next renewal if you do not want to continue at the new price.

You can cancel at any time, without giving a reason, from the Account page inside the app or by writing to support@edgetest.in from your registered email address.

Cancellation stops the next renewal. You keep full access to your paid features until the end of the period you have already paid for, and no further charges are taken after that.

Cancelling does not, by itself, produce a refund of the current period. See the next two sections.

Subscription fees are non-refundable, including for a period you have partly used, for a renewal you forgot to cancel before it was taken, and for a plan you did not use as much as you expected.

This is a deliberate trade for the 7-day free trial in section 2: you get to evaluate the full paid product at no cost and no risk before any money changes hands, so payment follows a decision you have already tested.

The exceptions in the next section always apply, and nothing in this policy takes away rights you have under Indian law.

Where the fault is ours, we refund. Specifically, we will refund a payment in any of these circumstances:

• A duplicate charge, or the same period charged more than once.
• A charge taken in error, including a charge after you cancelled, a charge at the wrong amount, or a charge on a plan you did not select.
• A payment taken but access not granted, where we are unable to activate your plan.
• A prolonged failure of the paid service that we cannot put right within a reasonable time, in which case we refund the affected part of your billing period.
• Any case where a refund is required by applicable law, including your rights under the Consumer Protection Act, 2019 in respect of a deficiency in service.

Write to support@edgetest.in from your registered email address with the payment date, the amount, and what went wrong. A payment reference or receipt helps us find it faster.

We will acknowledge your request within 48 hours and tell you our decision, with reasons, within 30 days. In practice we answer far sooner, because the founders read this inbox directly.

If you disagree with the outcome, you can escalate it through the grievance mechanism published on our Contact page.

Approved refunds are returned to the original payment method through Razorpay Software Private Limited. We initiate the refund within 5 to 7 working days of approving it.

How long the money then takes to appear depends on your bank or card issuer, and is outside our control. Refunds are made in Indian Rupees and we do not refund bank charges or currency-conversion costs applied by your bank.

We do not offer credits, vouchers or account balances in place of a refund.

For anything about billing, cancellation or refunds, write to support@edgetest.in. Our full contact details and grievance mechanism are on the Contact page.